Trace Letters (SAWS, Customer)

TRACE ORDER

MESSAGE TO SAWS

Harv,

According to your statement, this was shipped on 5/23/00. They still have not received the order. Could you run a trace on it and get back to me?

Thanks Dave

MESSAGE TO CUSTOMER

Hi XXX,

We shipped your order via parcel post on 9/9/00, and you should have had your product by now.

We are running a trace, and when we verify it was lost, will reship your order. We should have an answer soon.

Sorry for any inconvenience.

Dave Stevenson