SUBJECT: Order, Information Needed

Hi: [NAME]

Thank you for your order.

We want to process it as soon as possible, however we are unable to verify your address. Is it possible your credit card billing address is different than you shipping address?

If so what is your billing address?

XXXXXXXXXXXXXXXXX VERY IMPORTANT: XXXXXXXXXXXXXX

We need your address and Zip Code EXACTLY AS IT SHOWN ON YOUR CREDIT CARD STATEMENT.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Could the street address be misspelled?

Could there be Apartment/Condo Unit number missing?

Please email the needed info and advise us how to verify your address to .. OR .. FAX a copy of the top of your Credit Card Statement to 1(650) 368-7657

BELOW IS THE ADDRESS WE TRIED TO VERIFY:

_______________
_______________
_______________

Also we ran a search for your name and email address on [EMAIL SOURCE] in the white pages and it does not come up. Do you have a listing under a different email address.

SUBJECT: STILL NEED CREDIT CARD BILLING ADDRESS

Dear: [NAME]

We apologize that this is a still a problem, however we still can not get and address verification through the Credit Card company.

You emailed us with the same address as before and we understand that we ship to this address and this is also the billing address.

However, we called in your address and read it exactly as you show it, but if IT IS NOT EXACTLY THE SAME AS POSTED IN THE CREDIT CARD COMPANY’S COMPUTER, their computer rejects it.

STEPS THEY RECOMMEND YOU TAKE:

1. Call you CC company and find out why it does not verify. .. OR ..
2. Give us another Credit Card (be sure the billing address is the one used for this credit card). OR ..
3. Call me at 1(877) 283-6947. Ask for Dave

Please Email the needed info and advise us how to verify your address to:

Orders@superstarvideo.com